In order to ensure the successful implementation of a BellHawk Online operations tracking solution, we recommend that clients purchase support services from BellHawk Systems Corporation.
These services include:
Expert assistance with planning the operational, technical, and IT aspects of systems deployment to maximize operational effectiveness.
Expert assistance with procuring the correct barcode equipment and supplies for systems deployment
Assistance with setting up the BellHawk knowledge base using Excel imports.
Training and support for our clients in using BellHawk.
Customization of the BellHawk software, including providing custom data collection screens, warnings when operational errors are about to occur, as well as custom reports and dashboards.
Working with client's technical staff and consultants to assist them with implementing real-time data exchange interfaces with other systems.
On-going technical support to ensure that the BellHawk software keeps running reliably.
All of BellHawk Systems software products come with extensive documentation enabling clients, or third party systems integrators, to perform most, if not all, of the implementation, configuration, deployment, training and support themselves. We recognize, however, that many of our clients do not have the needed resources available to perform these tasks and so we make these resources available, on an hourly rates basis, to complement the skills of our clients' implementation teams.
Where clients do need support services, these can be purchased from BellHawk Systems on an hourly rates basis in the form of pre-paid Support Services Bundles.
Through its partnership relations with leading manufacturers such as Honeywell, Zebra, Unitech, and their resellers BellHawk Systems can supply all the barcode scanning, printing, and mobile computer equipment needed for these systems. BellHawk Systems also has preferred supplier partners that can manufacture custom barcode labels and other needed supplies.
Sometimes, where BellHawk Systems is providing the project management services, BellHawk Systems will provide all the needed equipment and supplies. At other times these will be provided by BellHawk partners who resell this equipment on a regional basis.